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Code of Ethics

Professional Standards

The information and links on this page pertain to enforcement of the REALTOR® Code of Ethics, including; ethics complaints and violations, disciplining of Members, and the mediation and arbitration of disputes as defined in Article 17 of the REALTOR® Code of Ethics. Every REALTOR® takes an oath pledging to uphold the Code of Ethics of the NATIONAL ASSOCIATION OF REALTORS® (NAR) upon joining the Cape May & County Association of REALTORS®. The Cape May County Association of REALTORS® administers the Code of Ethics process for its REALTOR® members. The Cape May County Association of REALTORS® members subscribe to the REALTOR® Code Ethics as a condition of membership, and agree to uphold the Code of Ethics in their business dealings with clients, customers and other REALTORS®.

Ethics, Arbitration & Mediation

Any person having reason to believe that a member is guilty of any unethical conduct subject to disciplinary action may file a complaint in writing with the Cape May & County Association of REALTORS®.

In the event of commission disputes between REALTORS® associated with different firms, REALTORS® shall submit the dispute to arbitration rather than litigate the matter pursuant to Article 17 of the REALTORS® Code of Ethics.

An ombudsman is an individual appointed to receive and resolve disputes through constructive communication and advocating for consensus and understanding.

Ethics

Any person having reason to believe that a member is guilty of any unethical conduct subject to disciplinary action may file a complaint in writing with the Cape May & County Association of REALTORS®.

Filing an Ethics Complaint

  • Complete Form #E-1 (Ethics Complaint Form).
  • Attach a written summary of the situation and provide all documentation (such as listing agreements, purchase agreements, buyer contracts or disclosure forms) which support your complaint.
  • Complaints must be filed with the Cape May County Association of REALTORS® within one hundred eighty (180) days from the time a complainant knew (or reasonably should have known) the potentially unethical conduct took place.
    Include 5 copies back and front of the complaint form and all attachments and submit the materials to the Cape May County Association of REALTORS®.

For all additional questions and inquiries, please send an email to auhlman@cmcar.org. For complete details on the ethics complaint process, please read the form titled "Before You File an Ethics Complaint."

Download

Before You File An Ethics Complaint Many difficulties between real estate professionals result from misunderstanding, miscommunication, or lack of adequate communication. Before you file an ethics complaint, be sure to read over this helpful information.
Form-Ethics Complaint
Code of Ethics and Standards of Practice of the National Association of REALTORS® (PDF)
Part Six Ethics Specimen Forms
Narrative Form for Ethics Complaint

Mediation

Mediation is a voluntary and private process in which a neutral party helps individuals resolve arbitrable disputes. During mediation, the parties tend to concentrate on their highest priorities and move towards a compromise on lower priority issues. The mediator will attempt to create and maintain an atmosphere of communication between the parties while facilitating their negotiation.

To request mediation, please download and return the form titled "Request for Mediation". For additional questions, please contact Ann Marie Uhlman at 609-624-3500 or via email at auhlman@cmcar.org.

Arbitration

In the event of commission disputes between REALTORS® associated with different firms, REALTORS® shall submit the dispute to arbitration rather than litigate the matter pursuant to Article 17 of the REALTORS® Code of Ethics.

Filing an Arbitration Complaint

  • Settlement must have already occurred.
  • Complete Form #A-1 (Arbitration Form #A1-Request & Agree to Mediate).
  • Review the Procuring Cause Guidelines.
  • Attach a written summary of the situation and provide all documentation (such as listing agreements, purchase agreements, buyer contracts or disclosure forms) which support your complaint. Complaints must be filed with the Cape May County Association of REALTORS® within one hundred eighty (180) days of the transaction or when the facts constituting the matter complained of could have been known in the exercise of reasonable diligence.
  • Include 5 copies of the complaint form and all attachments and submit the materials to the Cape May County Association of REALTORS®.

Additional Resources

Business Partners & Associated Vendors

CMCAR
New Jersey Realtors   National Association of Realtors
REALTOR® -- A registered collective membership mark that identifies a real estate professional who is a member of the National Association of REALTORS®
and subscribes to its strict Code of Ethics. Inquiries regarding the Code of Ethics should be directed to the board in which a REALTOR® holds membership.
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